Home » FAQ

What Are Your Opening Hours ?

Mon to Fri – 9am – 6pm
Sat & Sun – 12pm – 6pm

Can I Speak To A Human ?
 
Yes you can speak to a human:

Mon to Fri – 9am – 6pm
Sat & Sun – 12pm – 6pm

Can I Come To Your Shop
 

Ruddington Computers Store is an online shop, customers may come and collect products bought online.

Ruddington Computers PC Repairs customers can drop off systems for repair with prior arrangement, this is to make sure someone is available and that we can help you with the problem you have.

Do You Do Free Call Outs And Free Estimates ?
 
  • Yes we do call outs to do jobs that can be fixed at your home or work.
  • No we do not do call outs for major issues such as a system that will not come on, these must be brought to us.

We do call outs to Bingham, Bradmore, Bunny, Clifton, Cotgrave, Cropwell Bishop, Cropwell Butler, East Leake, Gamston, Gotham, Holme Pierrepont, Keyworth, Kinoulton, Plumtree, Radcliffe On Trent, Ruddington, Stanton On The Wolds, Tollerton, West Bridgford, West Leake, Widmerpool, Wysall

However we do not need to come out to give estimates, we have the knowledge to give an estimate over the phone.

If you are unsure Contact us.

Do You Charge For Quotes ?
 

No

All our quotes are free, we do not charge for quotes then knock that off the cost of any repairs if you go ahead, we will give you a price and if you want to go ahead then great, if you do not want to go ahead with the quoted price then there is no charge

Quotes are only valid for the time it is given, if a system is in for a repair quote the quote becomes invalid if the work is rejected and the system is taken away, if returned a new quote will be given, this is due to products/parts pricing changes, offers ending, or new faults on the system since its last quote etc.

Do You Build The New Systems Yourself ?
 

Yes

We build all our new systems from scratch.

Do We Do Apple/Mac
 

In General No.

We do ipad and iphone emails, but we do not do any Mac Repairs.

We are a Windows specialist.

Is My Data Safe ?
 

Yes

Example being with a service your data is not touched. If your system has faults or is failing the first thing we do is back up your data, for example if a drive is damaged we do not want it to fail and you to lose all your data, so we make sure your data is safe before we do any repairs.

In fact in all our years in business (Since 2006) we have never lost anyone’s data, ever!

For Data Protection data backup/recovery is done offline keeping your data safe.

Will I Lose Any Personal Data At All ?
 

No

We will always back up your data if the system is damaged and to be repaired, we also backup and replace your data if the system is redone/formatted. If any data is on a bad sector of a failing drive the file is already unreadable and damaged beyond repair, all other files on readable sectors will be recovered.

How Long Will I Be Without My Computer For Repairs ?
 

Most jobs are done the same day, some can take over night such as a format with data backup and restore, some jobs such as new Laptop screens can take a couple of days depending on the courier, but labour and parts we stock are usually done the same day including brand new Desktop Builds Here

If I Upgrade My Windows Will I Lose Any Programs ?
 

Possibly Yes and No

You will NOT lose any personal files

You should not lose any programs either on an upgrade, sometimes if the update is big some older programs may not run on the newer Windows, we will help you find an alternative if this happens.

I Saw A Refurbished System On The Website, Can I Come And Look At It ?
 

I am afraid our shop is an online shop, stock is not updated until it needs to be, so a refurbished laptop or desktops will not be up to date until someone purchases them, then they have any specific parts needed fitted and Windows installed with all the latest updates.

If I Buy A New Build PC, How Long Do They Take To Be Built ?
 

We usually carry all stock we advertise, so systems can often be built and setup the same day. Sometimes it may take a couple of days if a part has sold out recently and not yet been replaced.

What Is The Warranty On New And Reconditioned Systems ?
 

A: New systems have a 12 Month parts and labour. RTB

A: Refurbished systems have a 30 day parts and labour. RTB

 
On ‘New Systems’ Are All Parts New ?
 

Yes

We only fit brand new parts on new systems, we do not use any refurbished parts on new systems.

What Is The Difference To Your New Builds And Branded Builds Such As Dell, Acer etc ?
 

Nothing

The parts inside any computer may be a Samsung Drive, Toshiba Drive, Crucial RAM, Kingston RAM, the internals of a Desktop or a Laptop is not decided by the brand.

The internals in our systems are the same as in any other branded system, you are just paying more for the branded name

Many put lower quality or lower spec parts in branded systems relying on the name to make the sale.

With our Ruddington Computers branded systems you have quality parts without the branded price.

Do You Still Refurbish Laptops For Local Schools For Free ?
 

Yes

As in lock down during the Corona Virus pandemic we will refurbish a Laptop if you are donating it to any local school for free.

♦ Either drop the system in to us and tell us which school you would like it to be given to when it is done

or

♦ Pass it to the school and tell them to contact us and we will do it through them, totally free.

We will securely wipe the system making sure no data is recoverable (data and data that has ever been deleted), then redo Windows as new with all updates plus software needed and pass it on to any local school of your choice, again free of charge.

I Want To Choose What Specs I Have In My Desktop
 

You can choose your own specs in your desktop, use our tools to load the custom specs you need for your desktop.

These are listed on the Top Menu bar under New Desktops as Customise Your Own Desktop

My Questions Are Not Listed Here
 

If we have not covered a question you need an answer to please Contact Us and we will be happy to help.