If you’ve changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item needs to be:

• Unused, in a re-saleable condition, with all original components.
• In its original packaging (with the tags if applicable).
• If the item has security seals, these must be unbroken and intact.
• This does not affect your statutory rights.

What you’ll need:

• Proof of purchase (e.g. receipt and order email etc).
• Any free items that came with the product.

Getting your refund:

• The quickest way to return some items is by store, even if they were delivered.
• Refunds will be processed to the original payment method. Card will take up to 5 working days, PayPal up to 5 working days
• If we are collecting your return, your refund will be processed once we have received and inspected the item. We reserve the right to reject the refund.
• Your statutory rights are not affected.

Change of mind on a home delivered item

• Small home delivered items can be returned to us directly, or you can contact us via live chat to arrange an exchange or collection.
• For change of mind returns, delivery fees will not be refunded.

Who Pays The Fee For ‘Change Of Mind’ Returns 

• The customer pays for return postage for Change Of Mind returns

If your item is faulty or damaged the options available to you vary depending on when you received the item from us, please read below:

If you received your item less than 30 days ago

• We will offer you an exchange, replacement or refund.
• If your item was damaged when you received it then you’ll need to contact us about arranging an exchange, a replacement or a refund.

If you received your items more than 30 days ago

• If the item is still within its guarantee period we will arrange a repair or if this is not possible we will replace your item.

If its outside of the guarantee period

• If your item is outside of its guarantee and you just need a spare part,or if you want to talk to us about a faulty or damaged item contact us

Who Pays The Fee For ‘Faulty Or Damaged’ Returns 

• We (Ruddington Computers) will pay the return costs
• If an item is returned but found not to be faulty the customer may be charged this fee and any restocking costs plus devaluation fees.
• Fill in the Returns Form Returns Form

Some Items/Services Are Non-Refundable

These include but are not limited to:

• Software
• Domain Names
• Labour

New / Refurbished

New:

• 12 Month Return To Base Warranty

Refurbished:

• 3 Month Return To Base Warranty

How do I return a purchase ?

• Fill in the Returns Form Returns Form
• Enter your order details
• Once your request is approved you will get a confirmation email for the return.
• Send the returns to our address by recorded or signed for postage:
• Ruddington Computers
  88 ST Marys Crescent
  Ruddington
  Nottingham
  NG11 6FR

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Store Credit

For more information read our Terms And Conditions