The following terms govern our agreement to provide services to you as the customer, it is important that you read these carefully and in full before ordering any services from us (Ruddington Computers).

If you do not agree to these terms and conditions, you will not be able to order any services from us (Ruddington Computers).

By nature of purchasing services from Ruddington Computers you agree to be bound by the following terms and conditions.

General Terms and Conditions
These General Terms & Conditions together with any Specific Terms and Conditions for your Services, the Privacy Notice and the Acceptable Use Policy form the Agreement between you and us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.
By signing up for our Services you warrant that you are capable of entering into a binding contract; or are acting with the express permission of a person or organisation and using the payment details of that person and that they also agree to be bound by the terms of this Agreement. You also agree to comply and adhere to any and all applicable law s and regulations in relation to this Agreement.
Ruddington Computers reserves the right to amend, modify or alter any of these Terms and Conditions without the prior consent.

Age Condition
you certify that by purchasing any of our products from this website or Ruddington Computers that you are 18 years or older.

Definitions
“Acceptable Use Policy” means the Ruddington Computers policy which forms part of this Agreement and sets out the remit for your use of the Services.

“Agreement” means any agreement to which these General Terms & Conditions together with any Specific Terms & Conditions for your Services and the Acceptable Use Policy are incorporated.

“Designated Agent” shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorises to approve a Change of Registrant on its behalf.

“Material Change” means a non-typographical correction. The following will be considered Material Changes:

a) A change to the domain name owner’s name or organisation that does not appear to be merely a typographical correction;
b) Any change to the domain name owner’s name or organisation that is accompanied by a change of address or phone number; and
c) Any change to the domain name owner’s email address.

“Order” means a request made by you for Services to be supplied pursuant to the terms of this Agreement.

“Services” means the services and or products to be provided to you by Ruddington Computers.

“Us” means Ruddington Computers. Registered office is at 88 ST. Marys Crescent, Ruddington, NG11 6FR, United Kingdom.

“You” means the person or company who purchases services from Ruddington Computers.
1. Commencement of this Agreement
1.1 This Agreement will only commence when we provide you with written confirmation that your Order has been accepted.
1.2 The information that you provide to us must be complete, accurate and up to date at all times. We reserves the right to suspend access to your account and Services if we believe any information you have supplied to us is inaccurate.

2. Supply of Services
2.1 We agree to supply the Services to you in accordance with the terms set out in this Agreement.
2.2 We will use reasonable endeavours to supply the Services to you as soon as it is reasonably practicable and in the event that we become aware of any reason for delay, we shall notify you.
2.3 We will not be liable to you if we, using Our endeavours, fail to supply the Services within a specific timescale.
2.4 We reserve the right to improve, modify or change the Services provided to you and we will use reasonable endeavours to notify you as soon as it is reasonably practical to do so.
2.5 We will provide the Services to you using reasonable skill and care but at all times this will be subject to any downtime caused by scheduled or emergency maintenance or repair. We will use our reasonable endeavours to ensure that any disruption to the Services is minimal and any scheduled work takes place during off-peak hours when possible. We will not be liable to you or any third party for losses whatsoever caused by any such downtime; whether emergency or scheduled.
2.6 We reserve the right to deactivate individual features, applications, scripts or programs as necessary in the interests of technical progress, security, availability of technical support on the provider or manufacturer side, to ensure the stable operation and integrity of Our systems.
2.7 We shall take reasonable steps to ensure that any deactivation of individual features, applications, scripts or programs will not result in changes to a core function of the Services we provide you and to offer technical alternatives (including upgrades and updated versions of software) as and when such alternatives become available.
2.8 In the event that such changes result in changes to a core function of the Services we provide you and no viable alternative is available, you will be entitled to a pro-rated refund on cancellation.
2.9 In the event of changes of features, applications, scripts and programs pursuant to clause 2.6 above, you agree to cooperate and be responsible for managing any adjustments to your Services if requested to do so. We will endeavour to communicate any changes to you as soon as possible.
2.10 We do NOT do any work for minors, minors are not allowed to enter a contract of work or payment.
2.11 We reserve the right to refuse any work we deem harmful to a minor
2.12 You must be 18 or over to access or use any of our services on our website or our Computer Services.
2.13 We do not do work for people with Dementia unless accompanied by another responsible adult, this is to protect the vulnerable who can be upset by a stranger in their home should they forget work was arranged, a supervising responsible adult must be present during the entire time of any work being carried out.
2.14 We do not sell software, we charge a fee for setting up software such as Windows, VPNs, Security.
2.15 We do not charge for software during Windows Updates and Upgrades, we charge a fee for labour only.
2.16 We provide no warranty for software such as Windows.
2.17 As we do not sell software we provide not guarantee for software life span such as Windows, software is controlled by the manufacturer such as Microsoft for Windows and out of our control.
2.18 When upgrading your Windows we will upgrade it to the latest version your system can have.
2.19 We provide Free Call Outs and Free Estimates, we do not charge for these services, however we do not need to call out to provide a free estimate, in some instances a system may have to be brought to us for a free estimate.

3. Duration and Renewal of Services
3.1 Unless otherwise specified, Services are provided for a minimum contract term of 12 months and unless cancelled in accordance with Clause 4 below notification will be given via your email address, we will not auto renew any services automatically, if a new 12 month contact is not renewed before the end date of the current contact services may be ended on the expiration date.
3.2 Renewing Domain names and Hosting must be paid for before expiration to prevent a loss to your services.

4. Cancellation
4.1 You are entitled to cancel the Services by contacting us prior to the renewal date for your Services.
4.2 You may cancel your contract with us either by telephone, by letter and email. Once we accept your cancellation request, you will be provided with written confirmation of cancellation. Cancellation requests by letter and email need to be received prior to your renewal date. Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.
4.3 If you have entered into this Agreement as a consumer, you have the right to cancel your contract within 14 days from the date the contract is formed. For the avoidance of doubt, the contract is formed when you pay for our services, and therefore providing us with permission to commence Your Services.
4.4 As a result, as soon as the Services have commenced, you will not have the right to cancel the Contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that if you do not wish to waive this right, we will not be able to commence Your Services.
4.5 For clarity, domain purchases are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.6 For the avoidance of doubt, if you use the Services in the course of business, you will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.
4.7 We reserve the right to cancel and/or withdraw Your Service at any time without reason by providing you 30 days’ written notice.
4.8 We reserve the right to cancel and/or withdraw Your Service at any time should you do any of the following, spamming, file sharing, hacking, racism, any illegal content, discrimination, pornography, violence, any other activity we deem to be offensive or prejudice.

5. Registration of Domain Name(s)
5.1 We do not accept responsibility nor do we make any warranty that the domain name(s) requested by you will be accepted for registration in the register of the Naming Organisation nor will we be liable for any incidental costs you incurred if the application for Registration is unsuccessful. We do not accept responsibility for any liability to third parties for breach of their Intellectual Property Rights in relation to the domain name(s) requested by you.
5.2 Upon successful Registration we will manage your domain name(s) for the Initial Registration Period and for such time as it remains registered to us.
5.3 Notwithstanding Clause 5.2, we reserve the right to suspend or to cancel any application for Registration or refuse to manage a domain name(s) in the circumstances set out in Clause 4.4 of this Agreement.
5.4 Once we fulfil your domain Order, we shall notify you of the successful registration of the domain name(s). We will manage your domain name(s) for the initial registration period and for all future renewals. Unless you inform us prior to the expiry date of cancellation, we will not automatically renew your Domain. We do not use, store or keep any financial information to enable renewals.
5.5 you acknowledge that any disputes arising out of the use of Your domain name(s) requested by you may be resolved for as follows:
For .uk UK domains in accordance with the Nominet UK Dispute Resolution Service (DRS), which can be accessed at https://www.nominet.uk/domains/resolving-uk-domain-disputes-and-complaints/
For gTLD domains in accordance with the ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP), which can be accessed at http://www.ican.org/udrp.html which may impose restrictions on the termination or transfer of the domain name(s) with its current host during or pending during the settlement of such a dispute.
For nTLD domains in accordance with ICANN’s Uniform Rapid Suspension Process (URS), which can be accessed at https://www.icann.org/resources/pages/urs-service-provider-application-process-2015-11-23-en any other disputes must be referred to the compliance department.
5.6 You shall be permitted to transfer your domain name(s) to another Registrar other than Us upon termination of this Agreement in accordance with Clause 4.
5.7 You agree that for reasons of security and in accordance with ICANN and other registry policies, we shall apply a transfer lock. Such transfer lock may include but not be limited to domain name registration, the transfer of a domain name and any Material Changes to the domain name owner details to protect the transfer of a domain name. you will nevertheless be able to remove the transfer lock in order to allow a transfer of a domain which has been applied for by third parties.
5.8 You acknowledge and agree that We, Our agents, assignee’s or licensees may, upon registration of your domain name, associate any data of any kind, in Our sole discretion, with the Domain Name registered in association with Your Web Site or any URL incorporating said Domain Name until you replace such data with the Web Site. This paragraph shall apply to any and all web pages generated by us, whether in connection with HTML standard response codes or otherwise, including but not limited to 404 webpages.
5.9 You acknowledge and agree that in the event of a Material Change, you are responsible and liable for such Material Changes.
5.10 We will where possible provide free SSL Certificates in connection with our products, Free SSL Certificates are not guaranteed.
5.11 In the case of a tariff with unlimited SSL certificates, the customer receives an SSL Wildcard certificate for each domain for which he has a current contract with Ruddington Computers. The SSL Wildcard certificate can be used for all domains administered by Ruddington Computers. If the customer concludes a new contract which includes a domain with Ruddington Computers another SSL Wildcard certificate will automatically be assigned. As soon as the SSL Flatrate Subscription is cancelled the SSL certification(s) will be cancelled immediately. If customers change from Paid SSL certificate to SSL Free the remaining term of Paid SSL will not be refunded and will be cancelled.
5.12 The 1 year free domain name registration offer is for new customers only. The offer is not applicable to renewals. The domain remains our property until the end of the first year whereby renewal of the domain is paid by the customer and the domain becomes the customer’s property.
5.13 Domain Name purchases are Non Refundable.
5.14 You agree Domain Names will not be used for any unlawful purpose, will not be requested in bad faith, or otherwise be considered an abusive registration under the Registry, will not infringe on the legal rights of any 3rd party
5.15 Domain Names registered by us on behalf of the customer remain the customers responsibility, Ruddington Computers accepts no liability on domain names registered on a customer behalf.

6. Paid And Free Services
6.1 The Paid Or Free Services can only be used in connection with Ruddington Computers products.
6.2 The Paid Services can only be used by and discussed with account owners and persons with authority on the account. There will be no support to end users, unless consent has been provided by the account holder, in writing.
6.3 The first years free hosting must be renewed before it expire for services to remain uninterrupted.
6.4 The first year’s free domain must be renewed before it expire for services to remain uninterrupted.
6.5 The free domain can be transferred away to another provider, any fees will be the responsibility of you the customer, we are not liable for any transfer fees or losses incurred during a domain transfer.
6.6 Free domain name and hosting is only applicable to the first year, you will be sent a renewal to continue these services, should they not be renewed they will be left to expire when the year is up.
6.7 Free Domain name is for 1 year only, this must be renewed at a charge.
6.8 Free Hosting is for 1 year only, this must be renewed at a charge.
6.9 Free Hosting cannot be transferred to a third party.
6.10 All and any change requests must be in line with both the scope and terms and conditions of the Ruddington Computers Paid Services.
6.11 If we deem any changes to fall outside of the scope of the Service, you may request further services from the Ruddington Computers, who will provide you with an estimate of price and expected time for the additional services. Any estimate of pricing and timing may be subject to change.
6.12 Prior to us providing the additional services, you must retain a backup of all Your data and confirm to Us that this has been done.
6.13 You will have a further 14 working days to inform us of any issues they may have after the additional services have been performed.
6.14 We provides Our Services ‘as is’ and ‘as available’. We do not warrant that your use of the Services will be uninterrupted or error-free, or that the Services will meet your requirements.
6.15 We shall not be liable for any loss or damage of any nature suffered by you arising out of or in connection with any breach of this Agreement by you or any act, misrepresentation, error or omission made by you or on your behalf.
6.16 We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by you or for any wasted management time or failure to make anticipated savings or liability you incurred to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
6.17 Website changes or modifications will be charged, an estimation or exact cost will be given prior to any work undertaken and you will be told wether it is fixed or estimate.
6.18 Bandwidth, file and disk usage we run as fair use, if your site has what we term as large usage there may be extra charges to cover this, we do not allow file sharing so standard websites will not exceed what we define as fair use.

7. 14 Day Money Back Guarantee.
7.1 Money Back Guarantee claims must be received within 14 days of the initial order being placed or from when the goods were received by the customer.
7.2 In order to qualify for the Guarantee, any request for cancellation must include the following information; Full name of account holder, email address, telephone number and reason for cancellation.
7.3 The 14 Day Money Back Guarantee applies to new Website, Hosting, Mail packages, Computer Sales, and is limited to the your initial purchase.
7.4 The 14 Day Money Back Guarantee does not apply to any domain name packages, should you cancel services after domains are purchased the price of the domain will be deducted from any refunds, this includes free domains.
7.5 If you switch from one Ruddington Computers package to another Ruddington Computers package you shall be deemed to have exhausted the 14-day period, and shall no longer be eligible for the 14 Day Money Back Guarantee.
7.6 You agree that if any other Services are attached to your contract that you wish to cancel, these will also be cancelled.
7.7 The 14 Day Money Back Guarantee is not available where you have breached any part of these General Terms & Conditions including but not limited to an account that has been suspended or terminated as a result of such breach.
7.8 Computer systems both Desktops and Laptops have a 14 day money back guarantee and must be returned within 14 days in the same condition as when purchased.
7.9 If a computer system has been damaged by the customer a charge may be incurred to cover the cost of repairs which will be deducted from the refund.

8. Refunds
8.2 If we choose to cancel the Services we provide to you for any reason other than a breach of the terms of this Agreement by You, we will refund you on a pro rata basis.
8.3 In the event that Services are suspended temporarily or that any features, applications, scripts or programs are deactivated in order to ensure the stable operation and integrity of the Services you will not be entitled to a refund.
8.4 Domain Name purchases are Non Refundable.
8.5 Website Design and Hosting including Email deposits are Non Refundable.
8.6 Deposits for system builds are Non Refundable.
8.7 Deposits for New and Refurbished system setups are Non Refundable.
8.8 All Deposits are Non Refundable, unless agreed by Ruddington Computers where no labour, or purchases from 3rd parties have been made.
8.9 We do not sell Software so Software work is non-refundable, this includes but is not limited to System Services and Windows Upgrades.

9. Pricing, Payments and Change of Services
9.1 Payment in respect of all Services is on demand.
9.2 we will automatically generate an invoice in respect of the next period unless the Services have been cancelled in accordance with clause 4 above. All invoices are delivered electronically to you via email. You are responsible for checking receipt of all invoices. No hard copy invoices will be sent by post.
9.3 Once Payment is taken following delivery of your invoice is non-refundable.
9.4 We reserve the right to change the prices and/or nature of our Services by giving you 30 days written notice of those changes. Notice of changes to prices and/or Services will be given by email to the email address we hold for your account. Any price change will take effect automatically upon a renewal of the Agreement.
9.5 All payments must be made in UK pounds sterling. Payments can only be made by a valid Bank Transfer, or Cash.
9.6 You warrant that you are authorised to use your chosen method of payment if you are not the named account holder, you acknowledge that you and the named account holder both agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold us harmless in the event that the cardholder or issuer declines any payments to us including all of our costs in administering your non-payment and obtaining the payment due to Us by You.
9.7 We reserve the right to suspend all Services until payment is received in full and all outstanding charges are cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to us under the terms of this Agreement until it is terminated. You are also responsible for any additional costs incurred by us in taking steps to recover any sums due by you.
9.8 You will pay any Additional Charges as may be required from time to time by us for reactivation of the Services due to disconnection.
9.9 You are required to provide us with valid contact details. If any of this information is found to be invalid, we reserve the right to suspend access to your account.
9.10 Payments processed by third parties are also subject to those third parties’ terms and conditions of service and we make no representations and provide no warranties with respect to those third party services.
9.11 You shall not be entitled to set off a credit against any amount owed to us pursuant to the Agreement.
9.12 If you fail to pay all sums due to us, we reserve the right to interrupt, suspend or cancel your Services. Such action is without prejudice to our right to recover any and all outstanding sums from you and your obligation to pay the same to us.
9.13 We reserve the right to pass your debt onto a third party debt recovery agent and you accept all liability for the recovery of our costs from you

10. Chargebacks
If you withdraw any payments made via a bank (a “chargeback”), we reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee. Such action is without prejudice to our right to recover any and all outstanding sums from you and your obligation to pay the same to us.

11. Third Party Users
11.1 All Services provided by us to you are intended for your use only. you agree that any decision to resell, store or giveaway any of the Services to third parties is undertaken on the basis that you accept sole responsibility for ensuring compliance with this Agreement and the terms and conditions relevant to any chosen Services by third parties. You agree to indemnify and hold us harmless against any losses caused or damage suffered as a result of a breach by any third parties.
11.2 We accept no liability to you or any third parties for losses arising from third party use of Your Services as set out above.

12. Usage
12.1 Where a Service is provided we work on a Fair Use basis other than Storage, this means you have no usage caps however we reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee if you are abusing the Fair Use Policy. We have a 25GB storage limit.

12.2 Block Or Limit: If traffic to a website hosted by Ruddington Computers is deemed malicious or unecessary we reserve the right to restrict or block the IP/Host temporarily or permanantly, or implement rate limiting.

13. Data
13.1 All data created or stored by you within our applications and servers are Your property. We make no claim of ownership of any web server content, email content, or any other type of data contained within your server space or within applications on servers owned by us.
13.2 You are responsible for ensuring that you maintain adequate and up to date back up copies of all of your data that you upload onto our servers. This should include, but not limited to all written content, images, photographs and screen shots of your data.
13.3 In the event of loss of or damage to Your data arising out of Your actions or actions undertaken on your behalf, we will not provide you with access to any data stored by Us for archiving or backup procedures except at our sole discretion.
13.4 In the event of loss of or damage to your data, howsoever caused, we, in no circumstances, will be liable to recover your data. We will not provide you with access to any data stored by us for the purposes of our own platform stability and business continuity.
13.5 In the event of loss of or damage to your data relating to a failure in our systems or servers, we will make reasonable commercial efforts to assist you with restoring your data. Notwithstanding this, however, you accept full responsibility for maintaining adequate backup copies of all your data.
13.6 You shall indemnify us and hold us harmless against all damages, losses and expenses arising out of a third party claim of intellectual property infringement in respect of your content or data.

14. Passwords
14.1 It is your responsibility to keep all passwords safe, to ensure they are secure (with reference to accepted best practices) and to change passwords regularly. We are not responsible for any data losses or security compromises arising as a result of compromised passwords or as a result of you giving a third party access to your password.
14.2 You are responsible for any and all actions arising out of the use of your account password.

15. Your personal details
15.1 You warrant that the contact information you provide to us is correct, and that you will update this information immediately, as required from time to time. You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.
15.2 You accept that if Your account is paid for by another party, who has agreed to be bound by the terms of this Agreement that party and who has access to Your account password, we may discuss your account with that party and take instructions from them in relation to the account.
15.3 We will not contact you with information about product offerings.

16. Disclaimers, Warranties and Deposits
16.1 You agree that you use our services you are bound by these Terms And Conditions.
16.2 Some Services are provided on an “as is” and “as available” basis. We do not warrant or represent that any Services will be uninterrupted or error-free. You accept that all Services are provided warranty-free.
16.3 Ruddington Computers, its Directors, Officers, employees, agents and any associated third party service providers disclaim all warranties of any kind. Whether express or implied, including fitness for purpose and satisfactory quality and those relating to the exercise of reasonable care and skill are hereby excluded in relation to the Services to the fullest extent permitted by law.
16.4 All Hardware is ‘Return To Base’ Warranty, this means should any fault arise that we cannot guide you through on the phone you must bring it back to us for repair.
16.5 All new and reconditioned systems come with a warranty seal, if this seal is broken your warranty will become invalid.
16.6 We do not sell software, software does not come under warranty, this includes the Operating System.
16.7 All deposits are non-refundable.
16.8 Deposits are used to cover labour, hardware, hosting (for website design) and other services.
16.9 All disputes must go through arbitration.

16.10 Computer/Laptop Hardware Warranty does not cover the following:

17. Liability
17.1 we shall not be liable for any loss or damage of any nature suffered by you arising out of or in connection with any breach of this Agreement by you or any act, misrepresentation, error or omission made by you or on your behalf.
17.2 We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by you or for any wasted management time or failure to make anticipated savings or liability you incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
17.3 No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to you under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by you for the specific Services in relation to which Your claim arises during the 6 month period prior to such claim.
17.4 Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
loss of revenue;
loss of actual or anticipated profits;
loss of contracts;
loss of business;
loss of opportunity;
loss of goodwill;
loss of reputation;
loss of, damage to or corruption of data; or
any indirect or consequential loss, however arising regardless of whether such loss or damage was foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty or otherwise.

18. Force Majeure
We shall not be responsible for any failure to provide any Services or perform any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.

19. Non-Waiver
Our failure to require you to perform any of your obligations under this Agreement shall not affect Our right to require such performance at any time in the future and nor shall the waiver by Us of a breach of any provision be taken or held to be a waiver of the provision.

20. Survival
The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither we nor you shall be liable to one another for damages of any sort resulting solely from terminating this Agreement in accordance with its terms.

21. Faulty Returns: Reconditioned Items, Desktops, Laptops And Other Hardware.
21.1 Items returned within 30 days of purchasing are eligible for a full refund if they become faulty within the 30 days of purchase.
21.2 The items must be in ‘as sold’ condition and in the original packaging if any.
21.3 After the 30-day return period has passed all items are subject to an extra 2 month return to base warranty (total 3 months).
21.4 During the warranty period, you can return any faulty item and we will provide you with a working replacement, or credit.
21.5 The buyer is responsible for the cost of returning the item and it is the buyer’s responsibility to ensure the item is returned in the original condition.
21.6 Items returned damaged by the customer may incur a cost if the return is accepted.
21.7 Once we receive your items, they will typically be processed the same day they arrive with us. During exceptionally busy times we may need up to 7 working days to process your returns.
21.8 Warranty does not cover accidental damage, software errors, user fault or Laptop Batteries.
21.9 The Refurbished 3 Months Return To Base is a limited Warranty, software, screens, Labour & batteries are not covered for Refurbished/Reconditioned Laptops & PCs.
21.10 If you need to start a return, please contact us.

22. Faulty Returns: New Items, Desktops, Laptops And Other Hardware.
22.1 Items returned within 30 days of purchasing are eligible for a full refund, repair or voucher if they become faulty within the 30 days of purchase.
22.2 The items must be in ‘as sold’ condition and in the original packaging if any.
22.3 After the 30-day return period has passed all items are subject to an extra 11 month return to base warranty (total 1 year).
22.4 During the 30 day warranty period, you can return any faulty item and we will provide you with a refund, a working replacement, or credit.
22.5 The buyer is responsible for the cost of returning the item and it is the buyer’s responsibility to ensure the item is returned in the original condition.
22.6 Items returned damaged by the customer may incur a cost if the return is accepted.
22.7 Once we receive your items, they will typically be processed the same day they arrive with us. During exceptionally busy times we may need up to 7 working days to process your returns.
22.8 Warranty does not cover accidental damage, software errors, labour, and user fault.
22.9 If you’ve changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item needs to be:

• Unused, in a re-saleable condition, with all original components.
• In its original packaging (with the tags if applicable).
• If the item has security seals, these must be unbroken and intact.
• This does not affect your statutory rights.

What you’ll need:

• Proof of purchase (e.g. receipt and order email etc).
• Any free items that came with the product.

22.10 If you need to start a return, please contact us.

23 Payments
23.1 Bank Transfer: Bank Transfers must be made and cleared before collection
23.2 Please Note: We do not accept Cheques
23.3 We accept Cash

24 Abandoned Products
24.1 All products must be paid for and collected by the customer within 30 days of any work completion. Any extensions beyond the 30 days must be agreed by Ruddington Computers and will be at 30 day increments to a maximum of 3 months’ At which point the process to destroy the goods, or sell the goods to cover costs will begin Under the Torts act 1977.

24.2 Under the Torts (Interference with Goods) Act 1977, customers who leave goods with Ruddington Computers for repair are under obligation to collect them, and we are entitled to dispose of/sell the goods if they remain uncollected and are not otherwise the subject of a dispute. Please see our Abandoned Products Policy

25 Updates To Terms And Conditions
25.1 We reserve the right to update or amend our terms and conditions at any time so please check them if you have any queries, if you need more help Contact Us.